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Terms And Conditions

1. Introduction

1.1 Welcome to our website,[www.pizzaexpress.com,] which is accessible via your computer (the “Website”), or our online application, downloaded from your portable hand-held device’s application Store (the “App”). The Website and App are provided by PizzaExpress (Restaurants) Limited of Hunton House, Highbridge Estate, Oxford Road, Uxbridge, Middlesex, UB8 1LX (“PizzaExpress”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.

1.2 We have set out the terms under which we are providing you with access to our Website or App and their products and services. These include the terms and conditions that govern:

a) your use of our Website or App (including the mobile optimised version of our Website accessible from your portable hand-held device);

b) your use of the services and products offered through our Website or App;

c) your rights to link to our Website or App;

d) how we will use and protect information about you (see our separate Privacy Policy).

1.3 Collectively these documents are termed as the “Terms of Use”.

1.4 We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website and App. You should check the Terms of Use regularly to ensure that you understand and are familiar with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website or App.

 

2. Use of This Website & App

2.1 These Terms of Use set out how you may use our Website or App. By accessing the Website or App, you agree to these Terms of Use.

2.2 If you do not agree to these Terms of Use, you should not use the Website or App. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.

 

3. Age Restrictions

3.1 Our Website and our App are suitable for users of any age, however there are particular products or services available through this Website and our App which are only available to users over the age of 16. These are:

a) Booking a table

b) Creating an account

c) Joining PizzaExpress Club

d) Downloading an offer

e) Accessing our in-restaurant wifi service

f) Ordering a takeaway via our Collection service

g) Purchasing a gift card or eGift

h) Pay at table using our Website or App

 

4. Specific Terms

4.1 There are specific terms which apply to particular products or services available through this Website or the App, including:

a) Booking a table

b) Delivery or Collection

d) Offers and Promotions

e) Gifting

f) Pay At Table

4.2 These terms are located on the relevant page of the Website for each product or service, and only relate to the specific products or services mentioned. To view these terms, please exit the App and visit the relevant page of the Website by following the hyperlinks. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

 

5. Accessing Our Website and App

5.1 Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

5.2 We do not guarantee that the Websites or App will be secure or free from bugs or viruses. You are responsible for making all arrangements necessary to access the Website or the App and recommend that you use your own virus protection software. You must not misuse the Website or App by introducing viruses, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Websites or App. You may only use the Website and the App for your own domestic, private and non-commercial use.

5.3 You are also responsible for ensuring that all persons accessing our Website or the App through your internet connection are aware of these Terms of Use.

5.4 Please note that use of our Website and the App is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website or the App which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

5.5 We reserve the right to refuse or cease any content supplied by or suspend or terminate any account of any person that we think contravenes any law; is offensive or obscene; contravenes these Terms of Use, and we may take further legal action against you.

 

6. Reliance on Information Posted and Liability

6.1 Materials posted on our Website or the App are not intended as advice and should not be relied upon as such. We therefore accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.

6.2 Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

6.3 Except in the case of death or personal injury arising from our negligence; fraud or fraudulent misrepresentation; and any liability which is unlawful for us to exclude, and so far as is permitted by law, we, and our associated companies and agents, exclude responsibility and all liabilities arising from (i) any act or default of any third party supplier; (ii) circumstances which are beyond our reasonable control (iii) network, computer, and hardware or software failure of any kind, which may affect the Website or the App; (iv) content of websites linked to from the Website or the App or included in these Terms of Use.

 

7. Intellectual Property

7.1 You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms of Use.

7.2 You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you provide the relevant acknowledgement where appropriate to PizzaExpress. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions.

You must not:

a) remove any copyright or other proprietary notices contained in the Materials;

b) use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or

c) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

 

8. Registering an Account

8.1 You will need to register an account with us in order to access certain services available on the Websites and the App. You will be asked to provide certain personal information. Please see our Privacy Policy for details on how your data is processed.

8.2 You must download the App and register an account in order to join PizzaExpress Club. You cannot access PizzaExpress Club unless you are logged into the App.

 

9.  PizzaExpress Club

9.1 Loyalty Introduction

PizzaExpress Club is a loyalty scheme where members can earn rewards by making purchases from PizzaExpress.

Once you are a member, you can earn PizzaExpress Club ‘Pizza Stamps’ after every purchase of PizzaExpress and progress through tiers. This allows you to claim free rewards every time you dine at a pizzeria for up to 12 months. You progress through tiers after completing the required number of whole Pizza Stamps. 12 slices equate to 1 Pizza Stamp.

9.2 How to Earn Pizza Stamps

  • Pizzeria Dine-in
    • One pizzeria visit will earn you 1 whole Pizza Stamp (12 slices) if the average spend per checked in Club member is £10 or over, irrespective of who pays the bill;
    • You must “check in” to your pizzeria and table number via the App whilst dining in order to earn your 1 Pizza Stamp;
    • A maximum of 1 Pizza Stamp (12 slices) may be earned via this method in any 24-hour period

     

  • Collection or Delivery
    • One Collection or Delivery purchase will earn you ½ a Pizza Stamp (6 slices) per order;
    • You must scratch and scan the QR code on the sticker affixed to your pizza box with the App to earn your ½ Pizza Stamp (6 slices);
    • A maximum of 1 whole Pizza Stamp (12 slices) may be earned via this method in any 24-hour period;

     

  • Cook at Home/Retail
    • One Cook at home “Retail” PizzaExpress pizza (Classic or Romana varieties only, purchased at participating retailers) will earn you 1/12thof a Pizza Stamp (1 slice);
    • You must scan the QR code provided inside your pizza packaging to earn your slice;
    • There is no limit to how many slices may be earned in any 24-hour period via this method.

You can combine 12 slices earned through different purchases to earn one full Pizza Stamp.

 

9.3 How PizzaExpress Club Works

Terms and Conditions apply for each reward. We’ll let you know what specific terms apply for each reward when you unlock them via the App.

When you claim a free reward that you’ve earned, only qualifying items will be displayed to you, so you can then choose which of the qualifying items you want to apply as a reduction on the bill.

The rewards can be claimed when you dine-in at one of our pizzerias only and must be applied via the App. You have to spend a minimum of £10 per checked-in person after your rewards and any other discounts have been applied in order to claim your free reward. Rewards can only be applied via the App at the time of your visit. We will not be able to apply rewards after your visit, so make sure you remember to log in to the App and check-in when dining.

Every time you move up a reward tier, the previous rewards will no longer apply.  Once you reach a tier, this is valid for 12 months unless you continue to progress to a higher tier at which point the tier anniversary date will reset to 12 months thereafter. After 12 months we will assess how many completed Pizza Stamps you have earned over the preceding 12 months and set your tier accordingly. So, for example, if you’re in the Silver Tier, but you’ve only completed 2 Pizza Stamps in the last 12 months since the day you reached Silver tier, we will move you to the Bronze tier on the tier anniversary date.

PizzaExpress Club account activity will be monitored, and we reserve the right to suspend or permanently close your account in the event of any suspected fraud or abuse of the scheme. Any single device may only have a maximum of two registered PizzaExpress Club accounts, and accounts may not be shared by multiple people or downloaded onto multiple devices.

 

9.4 Registration Incentive

A registration incentive of Free Dough Balls ‘PizzaExpress’ is available for signing up to PizzaExpress Club, whether you’re an existing account holder signing up to the PizzaExpress Club or if you’re a new member signing up for the first time. Terms and conditions apply – see in-App reward tile for details.

 

9.5 Tiers:

Bronze Rewards – after reaching one whole completed Pizza Stamp.

  • Any free side dish with every visit; and
  • A free dessert on your birthday month.

 

Silver Rewards – after reaching five whole completed Pizza Stamps.

  • One free portion of Dough Balls ‘PizzaExpress’ with every visit; and
  • One free soft drink with every visit; and
  • One free coffee or tea with every visit; and
  • One free Classic or Leggera pizza on your birthday month.

 

Gold Rewards – after reaching twelve whole completed Pizza Stamps.

  • One free portion of Dough Balls ‘PizzaExpress’ with every visit; and
  • One free soft drink with every visit; and
  • One large bottle of water (sparkling or still) with every visit; and
  • One choice of a free coffee or tea or Dolcetti with every visit; and
  • One free upgrade to a Romana base with every visit; and
  • One free Piccolo meal (Monday to Thursday only) with every visit; and
  • One choice of a free Classic or Romana pizza or a free bottle of wine or prosecco on your birthday month; and
  • One free PizzaExpress cook-book (‘PizzaExpress: From Italy With Love’), to be collected from your local pizzeria (subject to availability);

 

10. General

10.1 Each of the terms of these Terms of Use operate separately. If any of these terms of these Terms of Use are deemed unlawful or unenforceable, the remaining terms will remain in full force and effect.

10.2 Any failure or delay in enforcing any of our rights under these Terms of Use will not constitute a waiver by us of any of those rights unless waived in writing by us to you.

10.3 You can contact us via the Contact Us page found via the Website or App.

10.4 These Terms of Use are governed by the laws of England and Wales and any dispute or claim arising hereunder shall be under the jurisdiction of the courts of England and Wales.

Privacy Policy

1. Privacy and Your Personal Data

1.1 PizzaExpress (Restaurants) Limited is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you on how we gather, define, and utilise your Information (as defined below).

1.2 It applies to Information collected by us, or provided by you, whether in one of our restaurants, over our Website (including the mobile optimised version of the website accessible from your portable hand-held device), our PizzaExpress App, or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website, App and our products and services. Please take a minute to read and understand the policy.

1.3 All your personal Information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR") and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in section 9 below, please write to us at the below address or via e-mail at [email protected]:

FAO: Legal Department

PizzaExpress (Restaurants) Limited

Hunton House,

Highbridge Estate,

Oxford Road,

Uxbridge,

Middlesex,

UB8 1LX

 

1.4 PizzaExpress (Restaurants) Limited is the controller of your Information for the purposes of the GDPR and is a company registered under number 02805490 and whose VAT number is GB 627 0767 30.

2. What Information Do We Collect on our Website?

2.1 When you visit our Website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, postcode, email address, mobile phone number, date of birth (month and year only), credit, debit, or PayPal account details and information about other members of your family who might be interested in our services ("Information"). You may provide us with Information in a number of ways:

a) by supplying us with the Information as listed above, on an individual basis by registering as a registered user or subscribing to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, date of birth (month and year only), and email address, but you may also provide us with additional information if you choose to do so.

b) by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;

c) by booking a table, ordering a takeaway online using our Click & Collect or Delivery service, downloading our offers, purchasing a gift card, purchasing PizzaExpress Live tickets, or applying for a job with us;

d) through any preferences and areas of interest as advised by you on subscribing to our online services;

e) by Information provided when you use our App (see below); and

f) by Information provided when you use our mobile optimised website from your portable hand-held device including details of your physical location, where you have agreed to it being used.

2.2 From time-to-time we may give you the option to provide us with Information about other people in your life, for example as a registered user, you have the option to tell us whether you have any children and if so their gender and the month and year of their birth We use this Information to tell you about offers that may be relevant to your friends or family members in accordance with their age.

2.3 We may collect Information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.

3. What Information do we collect on our App?

3.1 When using our App, you may provide us with the following Information:

a) your name and contact details (email address and mobile telephone number), if you use the App to book a table at one of our restaurants;

b) further information (mobile phone number, date of birth (month and year only), favourite restaurants, details about other members of your family who might be interested in our services, if you use the App to register as a registered user or subscribe to receive updates or offers from us. To become a registered user you must provide us with your name, postcode, email address, and date of birth (month and year only), but you may also provide us with additional information if you choose to do so;

c) information which allows us to identify your credit or debit account details to complete a transaction with you, should you elect to pay for your takeaway or pay your restaurant bill using the ‘Pay at Table’ function via the App;

d) your physical location, where you have agreed to it being used for the restaurant locator feature on the App or where you allow the App to access your location settings; and

e) other Information that may be provided by you when adding content to our App, or to our social network pages such as Facebook.

4.  What Information do we collect in our restaurants or elsewhere?

4.1 When you are in one of our restaurants, we may collect the following Information when you use the PizzaExpress Wi-Fi service:

a) your name and contact details (date of birth), email address, postcode and mobile telephone number)

b) your physical location, whilst you are in the restaurant only

 

5. How we use your Information

5.1 We will hold, use and disclose your Information for our legitimate business purposes including:

a) to keep you up to date about important changes to our business;

b) to direct-market products and services (including push notifications), advise you of news and industry updates, events, promotions and competitions and other information.  Before we do so, you will be given an option to opt-out of such communications and an option to unsubscribe will also be provided with each communication;

c) to apply profiling technology which analyses our customers’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;

d) to answer your queries;

e) to provide further services to you by sharing your Information with other companies within our group of companies, as well as trusted third parties. Further details about this are set out in the section 8 below on Sharing your Personal Information;

f) to release Information to regulatory or law enforcement agencies, if we are required or permitted to do so.

5.2 We may process certain sensitive personal data (known as special category data in GDPR) where you include it in information you send to us e.g. if you include information about your health in booking requests.  We have processes in place to limit our use and disclosure of such sensitive data other than where permitted by law.

6. The legal basis for processing your Information

6.1 Under GDPR, the main grounds that we rely upon in order to process your Information are the following:

a) Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Information.   We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;

b) Necessary for the purposes of legitimate interests -  either we, or a third party, will need to process your Information for the purposes of our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Information protected.  Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling takeaway, gift card or PizzaExpress Live ticket sales, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;

c) Consent – in some circumstances, we may ask for your consent to process your Information in a particular way. 

7. How we share your Information

7.1 In certain circumstances we will share your Information with other parties.  Details of those parties are set out below along with the reasons for sharing it.

a) Other parties within our group of companies: Your information may be shared with our UK affiliates including our parent company, as certain processing functions within PizzaExpress are centralised. Your information will not be shared with any of our international affiliates.

b) Trusted third parties: In order to provide certain services, we will share your information with third party service providers such as IT infrastructure companies and email logistics providers. We will not share your data with any third party where it is not necessary to do so to provide a service to you.

c) Regulatory and law enforcement agencies. As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.

d) New business owners. If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors.  If this happens, you will be sent notice of such event.

8. How long we hold your Information

We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it.   The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept.  For example, if we receive your Information through a competition entry, we will retain your data for as long as is necessary to administer the competition. If we receive your Information when you apply for a job, we will retain your data for as long as is necessary to process your application, and maintain application statistics. We will not directly market to you for longer than three (3) years, unless you consent to receive direct marketing by opting in again before the expiry of that three (3) year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

9. Your rights relating to your Information

9.1 You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below.  We will require evidence of your identity before we are able to act on your request.

a) Right of Access. You have the right at any time to ask us for a copy of the Information about you that we hold, and to confirm the nature of the Information and how it is used.  Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

b) Right of Correction or Completion. If Information we hold about you is not accurate, or is out of date or incomplete, and requires amendment or correction you have a right to have the data rectified, updated or completed.  You can let us know by contacting us at the address or email address set out above.

c) Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased e.g. if the Information is no longer necessary for the purposes for which it was collected or processed or our processing of the Information is based on your consent and there are no other legal grounds on which we may process the Information.

d) Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information by contacting us at the address or email address set out above.  For example, if we are processing your Information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests.   You also have the right to object to use of your Information for direct marketing purposes.

You may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.

e) Right of Data Portability. In certain instances, you have a right to receive any Information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third party organisation.

This right exists in respect of Information that:

you have provided to us previously; and

is processed by us using automated means.

While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation's systems. We are also unable to comply with requests that relate to Information of others without their consent. 

9.2 You can exercise any of the above rights by contacting us at the address or e-mail address set out above.  You can exercise your rights free of charge.

9.3 Most of the above rights are subject to limitations and exceptions.  We will provide reasons if we are unable to comply with any request for the exercise of your rights.

10. Consent

To the extent that we are processing your Information based on your consent, you have the right to withdraw your consent at any time.  You can do this by unsubscribing via the link provided in any direct marketing communication, or contacting us at the address or email address set out above.

11. Cookies

11.1 Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies

11.2 Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

11.3 Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

11.4 We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.

11.5 We also use ‘persistent’ cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.

12. Website Accessibility

12.1 PizzaExpress recognises the importance of providing a website that is accessible to everyone and is easy to use. This section outlines our ongoing commitment to making our online services accessible and explains some of the accessibility features of this Website.

12.2 Website accessibility means that people with disabilities can use the Website. More specifically, Website accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Website, and that they can contribute to the Website. Website accessibility also benefits others, including older people with changing abilities due to aging. (Quote from https://www.w3.org/WAI/intro/accessibility.php)

12.3 This Website contains the following features which should help users make the website more accessible:

a) providing a sitemap;

b) every content and decorative image has the ability to have alternative text added so if images are disabled or not appearing the user can see read what the image is displaying;

c) tabbing through the Website is organised in a logical top down left to right order;

d) clearly defined visible hover and focus (tab) state for each link;

e) the ability to jump to the main content on the page by bypassing the top menu when you use the keyboard;

f) HTML for lists, tables and quotes being coded correctly;

g) the ability to navigate around the site and access all functionality by only using the keyboard;

h) all fields and labels within forms including error messages, are clearly labelled and have the correct notations;

i) the visual contrast combination of text and background colours meet the correct ratio so all text is easily read; and

j) the Website is readable when large size text is used in Internet Explorer

12.4 At PizzaExpress we are committed to making our Website accessible to as many abled and less abled people as possible. We will continue to review, test and modify our Website for usability and accessibility issues using a combination of both manual and automated testing tools. These tools and techniques help us to aim towards meeting (where possible) the W3C guidelines as part of our ongoing commitment towards an accessible Website.

13. Changes to our Privacy Policy

This privacy policy can be changed by us at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by e-mail, where we are holding your e-mail address.

 

 

14. Complaints

If you are unhappy about our use of your Information, you can contact us at the address or e-mail address above. You are also entitled to lodge a complaint with the UK Information Commissioner's Office using any of the below contact methods:

Telephone: 0303 123 11113

Website: https://ico.org.uk/concerns/

Post:      Information Commissioner's Office

                Wycliffe House

                Water Lane

                Wilmslow

                Cheshire

                SK9 5AF