Terms & Conditions of Use

1. Introduction

1.1 Welcome to our website,[www.pizzaexpress.com,] which is accessible via your computer (the “Website”), or our online application, downloaded from your portable hand-held device’s application Store (the “App”). The Website and App are provided by PizzaExpress (Restaurants) Limited of Hunton House, Highbridge Estate, Oxford Road, Uxbridge, Middlesex, UB8 1LX (“PizzaExpress”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.

1.2 We have set out the terms under which we are providing you with access to our Website or App and their products and services. These include the terms and conditions that govern:

a) your use of our Website or App (including the mobile optimised version of our Website accessible from your portable hand-held device);

b) your use of the services and products offered through our Website or App;

c) your rights to link to our Website or App;

d) how we will use and protect information about you (see our separate Privacy Policy).

1.3 Collectively these documents are termed as the “Terms of Use”.

1.4 We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website and App. You should check the Terms of Use regularly to ensure that you understand and are familiar with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website or App.


2. Use of This Website & App

2.1 These Terms of Use set out how you may use our Website or App. By accessing the Website or App, you agree to these Terms of Use.

2.2 If you do not agree to these Terms of Use, you should not use the Website or App. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.


3. Age Restrictions

3.1 Our Website and our App are suitable for users of any age, however there are particular products or services available through this Website and our App which are only available to users over the age of 16. These are:

a) Booking a table

b) Creating an account

c) Joining PizzaExpress Club

d) Downloading an offer

e) Accessing our in-restaurant wifi service

f) Ordering a takeaway via our Collection service

g) Purchasing a gift card or eGift

h) Pay at table using our Website or App


4. Specific Terms

4.1 There are specific terms which apply to particular products or services available through this Website or the App, including:

a) Booking a table

b) Delivery & Collection

d) Offers and Promotions

e) Gifting

f) Pay At Table

4.2 These terms are located on the relevant page of the Website for each product or service, and only relate to the specific products or services mentioned. To view these terms, please exit the App and visit the relevant page of the Website by following the hyperlinks. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.


5. Accessing Our Website and App

5.1 Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

5.2 We do not guarantee that the Websites or App will be secure or free from bugs or viruses. You are responsible for making all arrangements necessary to access the Website or the App and recommend that you use your own virus protection software. You must not misuse the Website or App by introducing viruses, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Websites or App. You may only use the Website and the App for your own domestic, private and non-commercial use.

5.3 You are also responsible for ensuring that all persons accessing our Website or the App through your internet connection are aware of these Terms of Use.

5.4 Please note that use of our Website and the App is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website or the App which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

5.5 We reserve the right to refuse or cease any content supplied by or suspend or terminate any account of any person that we think contravenes any law; is offensive or obscene; contravenes these Terms of Use, and we may take further legal action against you.


6. Reliance on Information Posted and Liability

6.1 Materials posted on our Website or the App are not intended as advice and should not be relied upon as such. We therefore accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.

6.2 Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

6.3 Except in the case of death or personal injury arising from our negligence; fraud or fraudulent misrepresentation; and any liability which is unlawful for us to exclude, and so far as is permitted by law, we, and our associated companies and agents, exclude responsibility and all liabilities arising from (i) any act or default of any third party supplier; (ii) circumstances which are beyond our reasonable control (iii) network, computer, and hardware or software failure of any kind, which may affect the Website or the App; (iv) content of websites linked to from the Website or the App or included in these Terms of Use. 


7. Intellectual Property

7.1 You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms of Use.

7.2 You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you provide the relevant acknowledgement where appropriate to PizzaExpress. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions.

You must not:

a) remove any copyright or other proprietary notices contained in the Materials;

b) use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or

c) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.


8. Registering an Account

8.1 You will need to register an account with us in order to access certain services available on the Websites and the App. You will be asked to provide certain personal information. Please see our Privacy Policy for details on how your data is processed.

8.2 You must download the App and register an account in order to join PizzaExpress Club. You cannot access PizzaExpress Club unless you are logged into the App.


9.  PizzaExpress Club

PizzaExpress Club is a loyalty scheme where members can earn rewards by making purchases from PizzaExpress.

Once you are a member, you can earn PizzaExpress Club ‘Pizza Stamps’ after every purchase of PizzaExpress and progress through tiers. This allows you to claim free rewards every time you dine at a pizzeria for up to 12 months. You progress through tiers after completing the required number of whole Pizza Stamps. 12 slices equate to 1 Pizza Stamp.


9.1 How to Earn Pizza Stamps

  • Pizzeria Dine-in
    • One pizzeria visit will earn you 1 whole Pizza Stamp (12 slices) if the average spend per checked in Club member is £10 or over, irrespective of who pays the bill;
    • You must “check in” to your pizzeria and table number via the App whilst dining in order to earn your 1 Pizza Stamp;
    • A maximum of 1 Pizza Stamp (12 slices) may be earned via this method in any 24-hour period


  • Collection or Delivery
    • One Collection or Delivery purchase will earn you ½ a Pizza Stamp (6 slices) per order;
    • You must scratch and scan the QR code on the sticker affixed to your pizza box with the App to earn your ½ Pizza Stamp (6 slices);
    • A maximum of 1 whole Pizza Stamp (12 slices) may be earned via this method in any 24-hour period;


  • Cook at Home/Retail
    • One Cook at home “Retail” PizzaExpress pizza (Classic or Romana varieties only, purchased at participating retailers) will earn you ¼ of a Pizza Stamp (3 slices);
    • You must scan the QR code provided inside your pizza packaging to earn your slice;
    • There is no limit to how many slices may be earned in any 24-hour period via this method.

You can combine 12 slices earned through different purchases to earn one full Pizza Stamp.


9.2 How PizzaExpress Club Works

Terms and Conditions apply for each reward. We’ll let you know what specific terms apply for each reward when you unlock them via the App. 

When you claim a free reward that you’ve earned, only qualifying items will be displayed to you, so you can then choose which of the qualifying items you want to apply as a reduction on the bill.

The rewards can be claimed when you dine-in at one of our pizzerias only and must be applied via the App. You have to spend a minimum of £10 per checked-in person after your rewards and any other discounts have been applied in order to claim your free reward. Rewards can only be applied via the App at the time of your visit. We will not be able to apply rewards after your visit, so make sure you remember to log in to the App and check-in when dining. Rewards cannot be used more than once in one calendar day.

Every time you move up a reward tier, the previous rewards will no longer apply.  Once you reach a tier, this is valid for 12 months unless you continue to progress to a higher tier at which point the tier anniversary date will reset to 12 months thereafter. After 12 months we will assess how many completed Pizza Stamps you have earned over the preceding 12 months and set your tier accordingly. So, for example, if you’re in the Silver Tier, but you’ve only completed 2 Pizza Stamps in the last 12 months since the day you reached Silver tier, we will move you to the Bronze tier on the tier anniversary date.

PizzaExpress Club account activity will be monitored, and we reserve the right to suspend or permanently close your account in the event of any suspected fraud or abuse of the scheme. Any single device may only have a maximum of two registered PizzaExpress Club accounts, and accounts may not be shared by multiple people or downloaded onto multiple devices.


9.3 Registration Incentive

A registration incentive of Free Dough Balls ‘PizzaExpress’ is available for signing up to PizzaExpress Club, whether you’re an existing account holder signing up to the PizzaExpress Club or if you’re a new member signing up for the first time. Terms and conditions apply – see in-App reward tile for details.


9.4 Tiers:

Bronze Rewards – after reaching one whole completed Pizza Stamp.

  • Any free side dish from the main menu with every visit; and
  • A free dessert on your birthday month.


Silver Rewards – after reaching five whole completed Pizza Stamps.

  • One free portion of Dough Balls ‘PizzaExpress’ with every visit; and
  • One free soft drink with every visit; and
  • One free coffee or tea with every visit; and
  • One free Classic or Leggera pizza on your birthday month.


Gold Rewards – after reaching twelve whole completed Pizza Stamps.

  • One free portion of Dough Balls ‘PizzaExpress’ with every visit; and
  • One free soft drink with every visit; and
  • One large bottle of water (sparkling or still) with every visit; and
  • One choice of a free coffee or tea or Dolcetti with every visit; and
  • One free upgrade to a Romana base with every visit; and
  • One free Piccolo meal (Monday to Thursday only) with every visit; and
  • One choice of a free Classic or Romana pizza or a free bottle of wine or prosecco on your birthday month; and
  • One free PizzaExpress cook-book (‘PizzaExpress: From Italy With Love’), to be collected from your local pizzeria (subject to availability);


10. General

10.1 Each of the terms of these Terms of Use operate separately. If any of these terms of these Terms of Use are deemed unlawful or unenforceable, the remaining terms will remain in full force and effect.

10.2 Any failure or delay in enforcing any of our rights under these Terms of Use will not constitute a waiver by us of any of those rights unless waived in writing by us to you.

10.3 You can contact us via the Contact Us page found via the Website or App.

10.4 These Terms of Use are governed by the laws of England and Wales and any dispute or claim arising hereunder shall be under the jurisdiction of the courts of England and Wales.