Our Customer Support

If you have an enquiry, please try our Virtual assistant PeterBot, who will help you navigate our FAQ's and direct you to one of the team if they are unable to answer your question.
If you want to tell us about a recent visit or purchase of a retail pizza, please email us using the webform below.
To speak to our Customer Service Team, please call 0203 798 9090 Monday to Friday 9am - 5pm.
Feedback via our survey 'How did we dough' and on completion get free Dough Balls on us.
To change a booking, make a special request or simply if you left your umbrella behind.
If you are a supplier, or want to speak to our marketing team or Press Office Please click on link to our webform below.

Guiding Principles of PizzaExpress Customer Service

Feedback is a gift and at PizzaExpress we ensure your feedback is shared with our pizzeria teams to continuously improve on our performance and recognise the stars within our teams.

We may ask for further information. Please provide a copy of your receipt or information so we can find this on your initial contact with us. This will help us to resolve your concerns and questions quickly.

Our Customer Service team has worked in restaurants and continues to keep these skills while working for Customer Service. We are empowered to be able to resolve your enquiry or concerns on the initial point of contact.

We encourage customers to raise any concerns or questions with the restaurant team when dining so they can ensure you have a fantastic experience at the time of dining.

Our knowledge and understanding of our customers is very important, so we appreciate you taking this time to share with us your thoughts.

We are also here if you have any questions about our Grocery products, where you can find them or help to make your favourite dishes at home.