Our Customer Support

If you would like to tell us about a recent visit or purchase, or contact an internal department please use our webform and email below. To speak to our Customer Service Team, please call 0203 798 9090 Monday to Friday 9am - 5pm.
Do you have an enquiry? Please try our Virtual Assistant PeterBot. They will help you navigate our FAQs.
You can feedback via our survey 'How did we dough' and on completion get free Dough Balls on us.

Guiding Principles of PizzaExpress Customer Service

Feedback is a gift and at PizzaExpress we ensure your feedback is shared with our pizzeria teams to continuously improve on our performance and recognise the stars within our teams.

We may ask for further information. Please provide a copy of your receipt or information so we can find this on your initial contact with us. This will help us to resolve your concerns and questions quickly.

Our Customer Service team has worked in restaurants and continues to keep these skills while working for Customer Service. We are empowered to be able to resolve your enquiry or concerns on the initial point of contact.

We encourage customers to raise any concerns or questions with the restaurant team when dining so they can ensure you have a fantastic experience at the time of dining.

Our knowledge and understanding of our customers is very important, so we appreciate you taking this time to share with us your thoughts.

We are also here if you have any questions about our Grocery products, where you can find them or help to make your favourite dishes at home.