Our Customer Support
If you would like to tell us about a recent visit or purchase, or contact an internal department please use our webform and email below.
Do you have an enquiry? Please try Peter our virtual bot, It will help you navigate our FAQs If you don’t find the answer, click on “Contact Us”.
You can feedback via our survey 'How did we dough' and on completion get free Dough Balls on us.
Commonly Asked Questions
Can I use Tesco Clubcard vouchers at PizzaExpress?
Yes, Tesco Clubcard vouchers (once exchanged into PizzaExpress tokens) can be used 7 days a week to pay for your food (not valid on drinks purchases) in all pizzerias in the UK. Tesco Clubcard vouchers cannot be used in conjunction with PizzaExpress Club rewards or any other PizzaExpress promotions, including the lunch menu or lunch menu specific items.
How do I check the balance on my PizzaExpress gift card?
You can check your plastic gift card and E-gift by clicking on the Gifts page found within our More tab on our home page.
Where can I view your offers?
Please sign up to our mailing list to receive promotions and offers Alternatively, please visit our Offers page to view our current offers.
How can I make or amend a booking?
Make a booking online. You are unable to amend a booking online, please contact the pizzeria directly. You can cancel your booking via the link provided in your booking confirmation email.
I am unable to contact my chosen pizzeria.
If you have made a booking, the pizzeria’s email address is within your confirmation email. Alternatively, please attempt to call the pizzeria during non-peak times.
Can I speak with someone at PizzaExpress head office about becoming a supplier?
Customer Services is unable to transfer to other departments so please complete the ‘Be Your Supplier’ section within our online Webform.
Can PizzaExpress donate to my raffle?
We are proud to work with two charity partners in Nordoff Robbins and the Veneziana Fund. Please speak to your local pizzeria to see if they can help you directly.