How do I join the Club?
Download the PizzaExpress app via Apple or Google Play Store and register to join the PizzaExpress Club. You can also register when placing an online order on PizzaExpress.com. From the second you sign up, the rewards roll in – enjoy Dough Balls ‘PizzaExpress’or a side on the house, 25% off a Piccolo kids’ meal and a birthday treat on your big day.
I haven't received a verification email to complete my registration to set up my PizzaExpress Club account?
Open the app, add your email address and click on forgotten password. If your email address isn’t recognised please click on "join" to complete registration. Please ensure you are entering the correct email address.
I already have a PizzaExpress App or ‘My PE’ account but I can’t remember my password?
If you have our app, please ensure you have the most recent version, or downloaded the app and enter your email address. If you have forgotten your password, please select forgotten password link. If it recognises your email address it will send you a link to change your password. If it doesn’t recognise, please complete registration via clicking on "Register" and complete the two-factor verification process which includes sending a six digit code to your phone.
What are the tiers within PizzaExpress Club?
There are three tiers in the PizzaExpress Club – Bronze, Silver and Gold. As soon as you sign up you’ll enter the Bronze tier straight away, with Dough Balls ‘PizzaExpress’ or a side on us and 25% off a Piccolo kids’ meal waiting for you in the app, plus a birthday treat on your big day. From there, the more you dine, the more Pizza Stamps stack up and the quicker you’ll rise through the tiers.
How do I earn ‘Pizza Stamps’ in pizzerias, delivery and collection and in supermarkets?
Pizzerias: You can earn Pizza Stamps every time you dine in with us by checking-in to the restaurant and table number via the app and meeting the qualifying minimum spend of £15 per checked-in member after discounts have been applied. Delivery & Collection: Earn ½ Pizza Stamp by ordering online via PizzaExpress and spending at least £15. Supermarkets: Scan the QR code in selected chilled supermarket pizzas using the app to earn ¼ Pizza Stamp. Please note PizzaExpress Club is not available at airport locations.
What are ‘Your Rewards’ and ‘Your Offers’?
The ‘Your Rewards’ carousel will display your tier rewards, which are what you get for being in the Club. You can use them every time you dine or order online via PizzaExpress. And the rewards only get better as you move up the tiers. Other items such as Refer a Friend may also display under ‘Your Rewards’. Any items in the ‘Your Rewards’ carousel may be used together as part of the same order. Minimum spend rules apply. Club member offers will appear in the ‘Your Offers’ carousel and cannot be used in conjunction with rewards or with other offers as part of the same order. For reward and offer specific terms and conditions please check the relevant ticket within the app.
Why can’t I use my 50% offer together with my Loyalty Rewards?
Items appearing under ‘Your Offers’ cannot be redeemed in conjunction with any other rewards or offers as part of the same order. You can use any items in the ‘Your Rewards’ carousel together as part of the same order.
How can I see what rewards I have in my tier?
On the rewards page of the PizzaExpress app, scroll down to the ‘Your Rewards’ section and swipe right to see the rewards you have available in your tier. Only active rewards will show on the rewards page of the app. For more information, and to see the rewards available in other tiers, click ‘learn more’ on the rewards page underneath your Pizza Stamps and scroll down to the ‘Your rewards’ section.
My free reward is locked?
All free rewards will be locked until you have reached the tier. Your free Birthday reward will be unlocked in your birthday month only.
Why haven't I received my Pizza Stamp when I paid either via the app or via my waiter?
You should receive your Pizza Stamp immediately when you pay your bill in a pizzeria either via a waiter or through the app (1 Stamp), when you complete an online order via PizzaExpress (1/2 Stamp), or when you scan the QR code in selected chilled supermarket pizza boxes (1/4 Stamp). However, in some cases it can take up to 24 hours for your Pizza Stamp to appear in the app. If your Pizza Stamps have not appeared after this time, please contact our customer service team who will be happy to help.
I wasn’t able to apply my free rewards?
Free rewards can only be applied if the minimum spend is £15 or more per checked-in member after any free rewards have been applied to the bill. This applies for each checked-in PizzaExpress Club member at the table when dining in, as well as for online orders placed via PizzaExpress.
How long do I stay either a Bronze, Silver or Gold member?
Once you reach a tier, you’ll enjoy instant rewards every time you dine or place an online order with PizzaExpress for a whole year. Exactly one year after reaching your tier, we’ll review the total number of Pizza Stamps you’ve earned in the past 12 months to determine whether you stay at the same level or move to a new tier. Your anniversary date is based on the last tier you achieved. For example: If you sign up and instantly join Bronze tier on January 31st, 2023, and then reach Silver on June 30th, 2023, you’ll continue to enjoy Silver rewards until June 29th, 2024. On your anniversary date, we’ll calculate the number of Pizza Stamps earned over the past 12 months. If you've earned 2 complete Pizza Stamps, your tier will be adjusted to Bronze, and your new tier anniversary will be set to June 29th, 2025.
Can I use my Tesco Vouchers with the PizzaExpress Club?
No you can’t use Tesco, Unidays or any other promotional offers or discounts in conjunction with PizzaExpress Club free rewards. You will however still earn a Pizza Stamp if minimum spend is at least £15 after any discount has been applied.
What happens at the end of my tier anniversary?
We’ll assess how many Pizza Stamps you’ve earned over the previous 12 months. You’ll join Bronze instantly upon signing up; if you earn 3 completed Pizza Stamps, you'll move up to Silver, and if you reach 10 Pizza Stamps, you'll achieve Gold status.
How do I stay in Bronze, Silver in Gold after one year from reaching the tier?
Just keep enjoying PizzaExpress. After one year (on your tier anniversary), we’ll review the number of completed Pizza Stamps you've earned and adjust your tier status as outlined above. Remember, you automatically join at Bronze, so it's only Silver and Gold that you need to work towards and maintain.
How do I redeem my free rewards?
Dine-in at one of our Pizzerias and redeem your rewards when paying via the app or with a waiter. Redeem rewards as part of the checkout process when ordering online via PizzaExpress. Minimum spend rules apply.