Collection

1. Terms of Sale

1.1 These are the terms and conditions on which PizzaExpress supplies products to you via our website (https://order.pizzaexpress.com).

1.2 Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

1.3 By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

1.4 If you have any questions relating to these terms and conditions, please contact our Customer Service team via the Help & Contact page before you place an order.

1.5 Your use of our website, and any orders you place, is governed by our Terms of Use and Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

2. Information about us

2.1 Our restaurants are operated by PizzaExpress (Restaurants) Limited ("we", "our" or "us"). We are registered in England and Wales under company number 02805490 at Building 01, Arc Uxbridge, Sanderson Road, Uxbridge, Middlesex, UB8 1DH. Our VAT number is 627 076 730 and our GST number is 0001300.

3. Service Availability and Exclusions

3.1 Please note that Click & Collect is not available at Motorway Service locations and a limited number of other restaurants, due to licensing restrictions. You can check whether your local restaurant offers Click & Collect by searching using either city, town or postcode.

3.2 Not all restaurants are open at weekends- you can check opening times here.

4. Ordering

4.1 You may only place orders if you are at least 16 years old. By ordering, you warrant that you are at least 16 years old and you are legally capable of entering into binding contracts.

4.2 You may either checkout as a Guest, or using a MyPizzaExpress account. If you already have an account, simply log in to begin your order. If not, you will be prompted to either create a new account or continue as a Guest.

4.3 Orders may only be placed for collection on the same day. Whether or not the restaurant is open, you will be able to select your preferred 15 minute time slot.

4.4 If you place an order via our website, you will be presented with confirmation on your screen that your order has been received and accepted by our restaurant. Your contract with us is only formed when you have been presented with this confirmation.

4.5 If you are ordering on our App, you will be redirected to our Click & Collect website where you will be able to complete your order.

4.6 You will also receive a confirmation email. Please make sure that the email address and telephone number you provide are correct and functional, as these are required to fulfil your order. Please also ensure that you have ordered from the correct restaurant.

4.7 Your confirmation email will include a reference number- the restaurant team will need this to identify your order, so please make a note of it or bring the email with you. When you arrive at the restaurant to collect your order, please make yourself known to a team member.

5. Menu

5.1 All menu items are subject to availability. If a menu item is out of stock at your chosen restaurant at the time you place your order, it will not be available to order via this service and you will be informed before checking out your order. If a menu item goes out of stock after you have placed your order but before your scheduled collection time, we will us reasonable endeavours to contact you to inform you of this and offer an alternative. Please note that not all PizzaExpress menu items are available to takeaway.

5.2 All images are for illustrative purposes only.

5.3 If you have allergies and/or dietary requirements, please read our allergen guide before ordering. Full nutritional information is also available here.

6. Cancellation

6.1 You have the right to cancel an order by telephoning the relevant restaurant up to 30 minutes prior to the stated collection time.

6.2 If you wish to cancel an order 30 minutes or less before collection time and food has been used to start preparing it, you may, at Our sole discretion, be charged the full price of the order and no refund will be due to you.

6.3 In the unfortunate circumstance that We need to cancel your order after it has been accepted, we will notify you as soon as possible. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

6.4 You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us or our Franchisee will be reimbursed using the same method originally used by you to pay for your purchase.

6.5 If you do not collect your order within 30 minutes of your collection time, it will be disposed of and we will not be able to issue a refund. If you are running late to collect your order, please telephone the relevant restaurant.

7. Our Liability

7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

7.2 However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.

7.3 We do not exclude or limit our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation; or

c) any liability which cannot legally be limited or excluded.

8. Force Majeure

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").

8.2 A Force Majeure Event includes any act, omission or accident beyond our reasonable control and includes (without limitation) the following:

a) strikes, lock-outs or other industrial action;

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c) fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e) impossibility of the use of public or private telecommunications networks;

f) the acts, decrees, legislation, regulations or restrictions of any government; or

g) non-performance by suppliers or subcontractors.

9. Waiver

9.1 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.

10. Severability

10.1 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11. Assignment

11.1 We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

12. Entire Agreement

12.1 These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our restaurants, whether oral or in writing.

13. Variation

13.1 We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

14. Third Party Rights

14.1 No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

15. Law and Jurisdiction

15.1 Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Delivery

1. Terms of Sale

1.1 These are the terms and conditions on which PizzaExpress supplies products to you via our website (https://order.pizzaexpress.com).

1.2 Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

1.3 By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

1.4 If you have any questions relating to these terms and conditions, please contact our Customer Service team via the Help & Contact page before you place an order.

1.5 Your use of our website, and any orders you place, is governed by our Terms of Use and Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

2. Information about us

2.1 Our restaurants are operated by PizzaExpress (Restaurants) Limited ("we", "our" or "us"). We are registered in England and Wales under company number 02805490 at Building 01, Arc Uxbridge, Sanderson Road, Uxbridge, Middlesex, UB8 1DH. Our VAT number is 627 076 730 and our GST number is 0001300.

3. Service Availability and Exclusions

3.1 Please note that Delivery is not available at Motorway Service locations and a limited number of other restaurants, due to licensing restrictions. You can check whether your local restaurant offers Delivery by searching using postcode.

3.2 Not all restaurants are open at weekends- you can check opening times here.

4. Ordering

4.1 You may only place orders if you are at least 16 years old. By ordering, you warrant that you are at least 16 years old and you are legally capable of entering into binding contracts.

4.2 You may only place an order and check out using a MyPizzaExpress account. If you already have an account, simply log in to begin your order. If not, you will be prompted to create a new account.

4.3 Orders may only be placed for delivery on the same day. When you enter your delivery postcode, you will be presented with the restaurants that are available to deliver to you, along with an estimated delivery time for each of them. You can select which restaurant you would like to order from.

4.4 Please note that estimated delivery times are an estimate only and cannot be guaranteed. Delivery times may fluctuate based on demand and availability of drivers. We accept no liability for deliveries that arrive outside the estimated delivery time.

4.5 There is a minimum order value of £10. You will not be able to check out if the contents of your basket do not reach this value.

4.6 The following fees may be added to your order:

4.6.1 A small order fee of £2 will be added to all orders of less than £15.

4.6.2 A delivery fee will be added to all orders in order to cover the cost of delivery. The amount charged will be based on distance from the restaurant ordered from and will be made clear to you before you check out.

4.6.3 A service fee will be added to all orders. The amount charged will be 5% of your basket total (after promotions or discounts are applied). The minimum you will be charged is £0.75, the maximum is £0.99. The exact amount will be made clear to you before you check out.

4.7. Please ensure that you enter your contact details and delivery details correctly, including any driver instructions. We accept no liability for missed deliveries due to incorrect contact details/delivery instructions and you will not be entitled to a refund in this instance.

4.8 After ordering, you will be presented with confirmation on your screen that your order has been received. You will also receive a confirmation email confirming successful payment. Your contract with us is only formed when you have received this confirmation email.

4.9 You will receive a second email to confirm that your order is being prepared. This will include an order number and a link to track your order, as well as a delivery verification pin. You will need to provide this pin to your driver when your order is delivered.

4.10 If, for any reason, your order is not able to be prepared, you will receive an email advising you of this, and will receive a full refund.

5. Menu

5.1 All menu items are subject to availability. If a menu item is out of stock at your chosen restaurant at the time you place your order, it will not be available to order via this service and you will be informed before checking out your order. If a menu item goes out of stock after you have placed your order but before your scheduled delivery time, we will us reasonable endeavours to contact you to inform you of this and offer an alternative. Please note that not all PizzaExpress menu items are available for delivery.

5.2 All images are for illustrative purposes only.

5.3 If you have allergies and/or dietary requirements, please read our allergen guide before ordering. Full nutritional information is also available here.

6. Delivery

6.1 Your order will be delivered as soon as possible. Please check the tracking link provided in your order preparation email for an up to date status.

6.2 Please keep an eye on your order tracking and be ready to accept delivery (and/or a phone call from the driver upon arrival, if they cannot locate you). If you are not available to accept delivery promptly, your order may be returned.

6.3 When your order arrives, the driver will request your delivery verification pin before handing over your order. Please ensure you provide this, or your order will be returned.

6.4 If your order contains alcohol, you must be over 18. Proof of ID will be requested at delivery. The name on the delivery order should match the ID. Failure to present a valid ID may result in your order being returned.

7. Cancellation

7.1 Once your order has been placed and you have received a confirmation email from us, you are not able to cancel your order.

7.3 In the unfortunate circumstance that We need to cancel your order after it has been accepted, we will notify you as soon as possible. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

7.4 You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will be reimbursed using the same method originally used by you to pay for your purchase.

8. Complaints

8.1 If there are any issues with your order, please contact PizzaExpress customer service via this page. Operators will be available between 9am and 9pm daily.

8.2 Whilst the delivery service is provided by Uber, your contract is with PizzaExpress. Please contact us in the first instance with any issues relating to your order.

9. Our Liability

9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

9.2 However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.

9.3 We do not exclude or limit our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation; or

c) any liability which cannot legally be limited or excluded.

10. Force Majeure

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").

10.2 A Force Majeure Event includes any act, omission or accident beyond our reasonable control and includes (without limitation) the following:

a) strikes, lock-outs or other industrial action;

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c) fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e) impossibility of the use of public or private telecommunications networks;

f) the acts, decrees, legislation, regulations or restrictions of any government; or

g) non-performance by suppliers or subcontractors.

11. Waiver

11.1 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.

12. Severability

12.1 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13. Assignment

13.1 We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

14. Entire Agreement

14.1 These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our restaurants, whether oral or in writing.

15. Variation

15.1 We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

16. Third Party Rights

16.1 No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

17. Law and Jurisdiction

17.1 Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.