CORPORATE BOOKINGS | TERMS & CONDITIONS
There are a few dos and don'ts. Check them out in the terms & conditions below.
1. How to book
1.1 please fill out the corporate booking enquiry form in full, found under bookings at www.pizzaexpress.com.
1.2 we will confirm receipt of your enquiry by providing you with an ‘ENQ’ reference number.
1.3 once we have checked availability with your chosen location/pizzeria we will confirm this with you via email.
1.4 if you wish to proceed, your booking will be confirmed via email from [email protected] within which you will receive a Booking Reference.
2. General Terms & Conditions
2.1 we require a pre-order for any booking of 7 or more guests. We will request this from you when we confirm your booking.
2.2 your groups pre-order should be provided to us within 14 working days of the date of your booking.
2.3 please check the pre-order before sending to ensure that the items selected are in-line with our Set Menu
2.4 we also require confirmation of the final number of guests within 7 working days of the date of your booking.
2.5 special dietary requirements should be discussed with us at the time of your booking. We will endeavour to accommodate any special requirements and any that have been agreed with us should be recorded on your pre-order form.
2.6 all guests dinning with one of our Group set menu, must have the same course either all starters and mains or all mains and desserts.
2.7 any additional food or drinks ordered on the day of the booking will be charged at the restaurant and your group will be presented with a bill.
2.8 our Set Menus are not valid in conjunction with any promotions, discounts or Pizza Express club. You cannot use Tesco vouchers to pay for your booking.
3. Service Charge
3.1 Service Charge will not automatically be added to your invoice except for Child or Adult Pizza Making party bookings where a 12.5% Service Charge will be applied to the invoice.
3.2 We do not charge Service Charge for School Groups unless they have booked a Pizza Making party
3.3 If you have agreed/requested to pay Service Charge, this will be added to your invoice at the rate of 12.5%.
3.4 If you wish for Service Charge to be removed, this can only be requested after the visit and customers must contact PizzaExpress directly via [email protected] so we can investigate further. Once our investigation has been completed, a refund will be issued to the customer and this will be removed from the invoice.
4. Payment Terms
4.1 PizzaExpress requires payment in full via invoice for all Corporate Bookings, payable within 14 days of the invoice date
4.2 Invoices will be issued to you via email within 7 days of the date of your booking
4.3 Please note that PizzaExpress reserves the right to complete a credit rating check on all new corporate customers, and all bookings are subject to completion of a satisfactory credit check, at our discretion
5. Cancellations Policy
5.1 PizzaExpress operates a cancellations policy for Corporate Bookings. if you cancel within 7 days of the date of your booking, or your group fails to turn up, you will still be invoiced for the number of people confirmed at this date.