How do I join the Club?
Download the PizzaExpress app via Apple Store or Google Play Store and register to join the PizzaExpress Club. You can also register to join when placing an online order via PizzaExpress.com. As a new loyalty member, you will receive a free reward to redeem when you next dine in at one of our Pizzerias or place an online order via PizzaExpress.
I haven't received a verification email to complete my registration to set up my PizzaExpress Club account?
Open the app, add your email address and click on forgotten password. If your email address isn’t recognised please click on "join" to complete registration. Please ensure you are entering the correct email address.
I already have a PizzaExpress App or ‘My PE’ account but I can’t remember my password?
If you have our app, please ensure you have the most recent version, or downloaded the app and enter your email address. If you have forgotten your password, please select forgotten password link. If it recognises your email address it will send you a link to change your password. If it doesn’t recognise, please complete registration via clicking on "Register" and complete the two-factor verification process which includes sending a six digit code to your phone.
What are the tiers within PizzaExpress Club?
There are 3 tiers to reach within the PizzaExpress Club – Bronze, Silver and Gold. You reach the Bronze tier when you have earned 1 complete Pizza Stamp, which you can see on the PizzaExpress app. You can earn Pizza Stamps each time you dine in at a Pizzeria, order online via PizzaExpress or buy one of our chilled supermarket pizzas. Minimum spend rules apply.
How do I earn ‘Pizza Stamps’ in pizzerias, delivery and collection and in supermarkets?
Pizzerias: You can earn Pizza Stamps every time you dine in with us by checking-in to the restaurant and table number via the app and meeting the qualifying minimum spend of £10 per checked-in member after discounts have been applied. Delivery & Collection: Earn ½ Pizza Stamp by ordering online via PizzaExpress and spending at least £10. Supermarkets: Scan the QR code in one of our chilled supermarket pizzas using the app to earn ¼ Pizza Stamp. Please note PizzaExpress Club is not available at airport locations.
What are ‘Your Rewards’ and ‘Your Offers’?
The ‘Your Rewards’ carousel will display your tier rewards, which are what you get for being in the Club. You can use them every time you dine or order online via PizzaExpress. And the rewards only get better as you move up the tiers. Other items such as Refer a Friend may also display under ‘Your Rewards’. Any items in the ‘Your Rewards’ carousel may be used together as part of the same order. Minimum spend rules apply. Club member offers will appear in the ‘Your Offers’ carousel and cannot be used in conjunction with rewards or with other offers as part of the same order. For reward and offer specific terms and conditions please check the relevant ticket within the app.
Why can’t I use my 50% offer together with my Loyalty Rewards?
Items appearing under ‘Your Offers’ cannot be redeemed in conjunction with any other rewards or offers as part of the same order. You can use any items in the ‘Your Rewards’ carousel together as part of the same order.
How can I see what rewards I have in my tier?
On the rewards page of the PizzaExpress app, scroll down to the ‘Your Rewards’ section and swipe right to see the rewards you have available in your tier. Only active rewards will show on the rewards page of the app. For more information, and to see the rewards available in other tiers, click ‘learn more’ on the rewards page underneath your Pizza Stamps and scroll down to the ‘Your rewards’ section.
My free reward is locked?
All free rewards will be locked until you have reached the tier. Your free Birthday reward will be unlocked in your birthday month only.
Why haven't I received my Pizza Stamp when I paid either via the app or via my waiter?
You should receive your Pizza Stamp immediately when you pay your bill in a pizzeria either via a waiter or through the app (1 Stamp), when you complete an online order via PizzaExpress (1/2 Stamp), or when you scan the QR code in a chilled supermarket pizza box (1/4 Stamp). However, in some cases it can take up to 24 hours for your Pizza Stamp to appear in the app. If your Pizza Stamps have not appeared after this time, please contact our customer service team who will be happy to help.
I wasn’t able to apply my free rewards?
Free rewards can only be applied if the minimum spend is £10 or more per checked-in member after any free rewards have been applied to the bill. This applies for each checked-in PizzaExpress Club member at the table when dining in, as well as for online orders placed via PizzaExpress.
How long do I stay either a Bronze, Silver or Gold member?
When you reach a tier, you can continue to use your free rewards for one year every time you dine in at one of our Pizzerias or place an online order via PizzaExpress. On the tier anniversary date – one year after reaching the tier – we will calculate the total number of stamps earned over the previous 12 months to determine your tier status. Your anniversary date is calculated from the last tier you reached. Example: Reach Bronze on 31st January 2023. Reach Silver on 30th June 2023. Continue to enjoy your silver rewards until 29th June 2024. On your tier anniversary date we calculate that 3 completed Pizza Stamps have been earned in the previous 12 months, so the tier is set to Bronze and the new tier anniversary is set to 29th June 2025.
Can I use my Tesco Vouchers with the PizzaExpress Club?
No you can’t use Tesco, Unidays or any other promotional offers or discounts in conjunction with PizzaExpress Club free rewards. You will however still earn a Pizza Stamp if minimum spend is at least £10 after any discount has been applied.
What happens at the end of my tier anniversary?
We will assess how many Pizza Stamps you have earned over the preceding 12 months. If you have earned 1 completed Pizza Stamp, you will be our Bronze tier; if you have earned 5 completed Pizza Stamps, you will be in Silver, and if you have completed 12 Pizza Stamps then you will be in Gold.
How do I stay in Bronze, Silver in Gold after one year from reaching the tier?
Keep eating PizzaExpress! After one year, on your tier anniversary, we will assess how many completed Pizza Stamps you have earned and change or retain your tier status as described in the question above.
How do I redeem my free rewards?
Dine-in at one of our Pizzerias and redeem your rewards when paying via the app or with a waiter. Redeem rewards as part of the checkout process when ordering online via PizzaExpress. Minimum spend rules apply.