How do I get in touch with your press office?

If you are a journalist with a media query, email [email protected]. Our duty press officer is also reachable via this email should you have an urgent media query out of hours.

Please note, the communications team is not able to respond to customer queries, these should be directed to our Customer Experience team below.

If you have a question or complaint for our Customer Experience team call 020 3798 9090 or use the Contact us form.