'The Hunt' | FAQs

Tell me more about 'The Hunt'...

What is 'The Hunt' all about?

The hunt is a competition running for the month of September (2nd–29th September) where you have the opportunity to find a golden Dough Ball which contains a prize to win a £1,000 PizzaExpress e-gift card. *Terms and conditions apply

How long is the campaign running for and where will the Dough Balls be located?

Golden Dough Balls will be hidden in locations across the UK during the month of September. Follow us on Instagram for clues. P.S. they won’t be hidden in any PizzaExpress restaurants.

How do I enter?

Once you’ve found a golden Dough Ball, open it and scan the QR code from the slip inside. That will take you to an entry page online where you will be asked to enter the 6-digit numeric code inside the golden Dough Ball. Simply follow the instructions on the entry page to see if you’re the first person to find the Dough Ball and claim the prize! Only the first person to find the Ball and scan the QR code will win the prize. The 6-digit numerical code can only be redeemed once. Any further attempts will be unsuccessful.

Do I need to be connected to the internet to enter the competition?

Yes, you will need to enter online at hbdb.pizzaexpress.com.

How often can I enter and how many times could I win an instant win prize?

The prize will only be redeemable up to 72 hours after the verification process. You can enter as many times as you like, however there is only one win per customer. There are only 50 opportunities to win. Only the first person to enter each of the 50 unique 6-digit codes at hbdb.pizzaexpress.com will win one of the 50 prizes.

Do I have to purchase a meal at PizzaExpress to enter?

No.

How old do I have to be to enter?

You must be 18 years old or over to enter.

How are winners notified?

The first person to enter each of the 50 codes will win. If you are successful you will see details of your prize through an online confirmation page and through an email sent to the email address you provide.

What details will I need to enter?

To enter you will need a 6-digit unique code (found inside one of the hidden golden Dough Balls), and your name, date of birth and email address.

I am not in the UK. Can I still enter?

This promotion is eligible to residents of the UK, the Channel Islands, or the Isle of Man only, and entrants must be aged 18 years or over. If you are based in Northern Ireland, please see the terms and conditions, at www.pizzaexpress.com/terms-and-conditions/hbdb, for more information.

What Prizes are available to win?

50 x £1,000 e-giftcards.

Can I choose my prize?

No, all prizes are the same.

How will I receive my prize?

Each prize consists of a £1,000 PizzaExpress e-gift card which will be sent to each of the 50 winners via email as an e-gift code.

I've received my prize but there's a problem with it, who should I contact?

Please contact [email protected].

I've won a prize but haven't received it. What should I do?

Please check your email inbox, as details of your prize will have been sent to the email address you entered on the promotion entry page. However, if you have not received an email please contact [email protected].

I have won, can I change the prize?

Prizes cannot be exchanged for another prize.

How long do I have to redeem my £1,000 e-gift card?

PizzaExpress e-gift cards are valid for 2 years. You can check the exact date of when your PizzaExpress gift card expires here.

The ENTRY FORM doesn't recognise my code. What should I do?

Please contact [email protected].

My phone does not support QR Code scanning what can I do?

Enter hbdb.pizzaexpress.com via your browser to go to the entry form. You can also contact our Customer Services on 020 3798 9090.

I'm having trouble entering my details, what should I do?

Please contact [email protected].

My computer / the website crashed as I was entering the competition, how will I know if I've entered successfully?

Return to hbdb.pizzaexpress.com and re-enter the poster code. The first person to enter each of the 50 poster codes will win, and be prompted to enter their personal details. Successful entrants will receive their prize delivered to the email address provided.

I haven't received my win notification email with my prize attached. What do I do?

Please contact [email protected].

The website isn't loading / working properly. What should I do?

Please try again later, if hbdb.pizzaexpress.com still won't load please contact [email protected].

I think I might have entered the wrong email address. What should I do?

Please contact [email protected].

Are my details secure on this website?

Yes, all customer details are secure and protected. Please see our Terms & Conditions and Privacy Policy.

What will you do with the details I provide when entering?

We will use these to check you are 18+ and eligible to enter the promotion, and to email you details of how to claim your prize; if you opted in to PizzaExpress marketing, we will email you weekly newsletters with offers and exclusives.

If I find a Golden Dough Ball and after I enter my details I see a sorry page what does that mean?

Unfortunately it means you are not the first person to find that winning golden Dough Ball!. Someone else has already found it and left it in its place.

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