Operations Manager

Operations Manager

Would you like the scope to run a group of restaurants as if your own commercial enterprise? And with the support of an organisation that knows what it takes to succeed?

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This is a truly multi-site role, in which you’ll typically be responsible for around twelve restaurants.

Your remit will be wide and varied – including responsibility for each site’s profit, setting and achieving commercial targets and inspiring and developing your people. You’ll play a big part in new restaurant openings and in the refurbishment of existing sites in your area. You’ll be the one who gets to introduce your teams to new menu launches, being at the heart of that buzz.

You’ll need to be energised by the challenge of meeting ambitious financial targets and of exploring new commercial opportunities. More than this, we want you to bring fresh ideas to the table and find ways to push our business further forward.

We are looking for leaders who are fundamentally passionate about our customers’ experience and how we can provide the very best service, each and every time.

To do this, you’ll need the ability to develop your management teams to their full potential. And discern the right candidates to recruit to them.

You’ll have managed teams operationally in a multi-site capacity already – ideally in hospitality, retail, public house or other fast-paced environment. You’ll need a proven track record of exceeding commercial targets – and of driving your teams forward to achieve their full potential.

In essence you’ll truly get our business and what we are all about. You’ll be proud of our high standards and identify strongly with our culture. In return we’ll unleash you, letting you use your entrepreneurial flair to take our business to the next level.

Ideally you will live in your chosen area, and have a good knowledge of the local market.

Employee benefits

• Bonus scheme - 40% (plus an additional bonus based on key initiatives and exceeding targets)
• Car allowance
• Private health cover
• Employee discount scheme – dine out with your family and friends and receive up to 50% off the bill at most times of the week (25% at other times)
• Employee meals – restaurant employees working shifts over 4 hours long are entitled to a free meal (2 meals if the shift is over 8 hours)
• Paid holiday
• Pension scheme – available for all employees to join
• Maternity, Paternity and Adoption Leave – we offer an enhanced scheme to those employees that are eligible
• Company sick pay scheme
• Career breaks – eligible employees can take a ‘sabbatical’ break from work
• Childcare vouchers – we operate a childcare voucher scheme in line with current rules
• Health cash plans – we offer a wide range of health schemes through our partner provider
• Life insurance benefit – after 1 years’ service, employees are entitled to a death-in-service payment of 4 times average basic earnings.

Training and development

All new Operations Managers receive a comprehensive induction. This is usually a 6-8 week training plan that covers all matters, in both front and back of house, from the ground up. We will have you flaring dough in a kitchen alongside our chefs, as well as understanding what makes the perfect American Hot.

You’ll spend time shadowing experienced Operations Managers to understand what their typical days, and weeks, look like. You’ll meet key restaurant support teams, to build your network of contacts, and you’ll also complete some e-learning modules to reinforce your learning.

Ongoing training is provided to ensure all Operations Managers are kept up-to-date with new initiatives and menu launches. This is delivered via our e-learning system, by 1-to-1 sessions, and as group sessions in regional or team meetings.

Recruitment process

You can search for roles via our careers website. You should apply online for any vacancy you want to be considered for. The process will take you about 10-15 minutes. If your initial application is successful, we will invite you to take part in a 30 minute telephone interview with a member of the recruitment team. If successful at that stage, we will invite you to a face-to-face assessment – this will consist of a more in-depth interview and 2 restaurant-scenario based exercises. We may also ask you to carry out some analysis based on your local restaurant.

Prior to this assessment we will ask you to complete some on-line psychometric assessments – these will show us your preferred style of working and what motivates you in life. We don’t use these results in deciding whether to hire you, but they can be helpful later, forming the basis of your initial career development meeting and ongoing training needs.

We like to look after our candidates. So after you’ve invested time completing the tests, we make sure you get a copy of the results to review at your leisure. We will email your results report, whether you get the job or not.

Finally, we will let you know our decision of course – usually within 5 working days.

Recruitment venue

Your face-to-face assessment venue depends on where you live. It will usually be in a hotel business suite but we may use our training academy in Fulham – for Operations Manager vacancies in London and the South East – or some of our larger restaurants across the UK and Ireland. We will endeavour to hold your assessment as close to the vacancy area as possible.

Right to work in the UK

Please bring the following documents with you on your assessment day, as well as a colour photocopy of each that we will keep for our files:
• Proof of your National Insurance number
(i.e. National Insurance Card, P60, a P45 dated within the last 3 months, or a letter issued by HMRC or your previous employer)
• A valid passport, plus colour copies of both front cover and main page OR
• A full birth certificate (if born in the UK or Northern Ireland) OR
• An identity card (European countries only), with copies of both front and back
• Proof of your right to work in the UK
(e.g. a visa, or worker registration scheme letter for European A8 Countries’ nationals only, or Blue/Yellow registration card for Croatian nationals only)
All supporting documents need to be valid and in date. If your name on your passport or other document is different to your current name, please bring proof of your name change (e.g. marriage certificate or name change by deed poll document).

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