Latest FAQ for Wales, Scotland & Northern Ireland

Wales

Do I need to wear a face covering when visiting a pizzeria? chevron
Face coverings are no longer to be required for customers, however, our teams will still be wearing face coverings (unless they are exempt).
When I visit a pizzeria, am I required to provide my contact details for Test and Trace? chevron
Test and Trace posters are available to check in should you wish.

Scotland

Do I have to wear a face covering in the pizzeria when I come for my visit? chevron
Yes, customers must wear a face covering (unless exempt). You may only remove your face covering whilst at your table when about to eat or drink. Your face covering must be worn when moving around the pizzeria including visits to the toilet.
When I visit a pizzeria am I required to provide my contact details for Test and Trace? chevron
Yes whilst the majority of government restrictions have relaxed, it is still mandatory for all customers to provide their contact details for Test and protect purposes.

Northern Ireland

Do I have to wear a face covering in the pizzeria when I come for my visit chevron
Yes, customers must wear a face covering (unless exempt). You may only remove your face covering whilst at your table when about to eat or drink. Your face covering must be worn when moving around the pizzeria including visits to the toilet.
Does PizzaExpress collect customer data for contact tracing chevron
Yes; safety is our top priority, so we have several ways of collecting customer contact data including via our booking platform and digital menu. The data is stored securely for 21 days so that it can be shared with PHE contact tracing if required. We take data protection very seriously and will only share this data with validated officials for the purposes of contact tracing, if they formally request it.
Why are some of your team not wearing a face covering chevron
All of our team members are required to wear face coverings. Our team members who are exempt will be wearing a badge/ lanyard on their apron and a face shield. We are mindful and respectful of such circumstances for our customers as well, so please kindly let our team know if you are exempt if asked.