1. Terms of Sale
1.1 These are the terms and conditions on which PizzaExpress supplies products to you via our website (https://order.pizzaexpress.com).
1.2 Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
1.3 By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
1.4 If you have any questions relating to these terms and conditions, please contact our Customer Service team via the Help & Contact page before you place an order.
2. Information about us
2.1 Our restaurants are operated by PizzaExpress (Restaurants) Limited ("we", "our" or "us"). We are registered in England and Wales under company number 02805490 at Hunton House, Highbridge Industrial Estate, Oxford Road, Uxbridge, Middlesex, UB8 1LX. Our VAT number is 627 076 730 and our GST number is 0001300.
3. Service Availability and Exclusions
3.1 Please note that Click & Collect is not available at Motorway Service locations and a limited number of other restaurants, due to licensing restrictions. You can check whether your local restaurant offers Click & Collect by searching using either city, town or postcode.
3.2 Not all restaurants are open at weekends- you can check opening times here.
4.1 You may only place orders if you are at least 16 years old. By ordering, you warrant that you are at least 16 years old and you are legally capable of entering into binding contracts.
4.2 You may either checkout as a Guest, or using a MyPizzaExpress account. If you already have an account, simply log in to begin your order. If not, you will be prompted to either create a new account or continue as a Guest.
4.3 Orders may only be placed for collection on the same day. Whether or not the restaurant is open, you will be able to select your preferred 15 minute time slot.
4.4 If you place an order via our website, you will be presented with confirmation on your screen that your order has been received and accepted by our restaurant. Your contract with us is only formed when you have been presented with this confirmation.
4.5 If you are ordering on our App, you will be redirected to our Click & Collect website where you will be able to complete your order.
4.6 You will also receive a confirmation email. Please make sure that the email address and telephone number you provide are correct and functional, as these are required to fulfil your order. Please also ensure that you have ordered from the correct restaurant.
4.7 Your confirmation email will include a reference number- the restaurant team will need this to identify your order, so please make a note of it or bring the email with you. When you arrive at the restaurant to collect your order, please make yourself known to a team member.
5.1 All menu items are subject to availability. If a menu item is out of stock at your chosen restaurant at the time you place your order, it will not be available to order via this service and you will be informed before checking out your order. If a menu item goes out of stock after you have placed your order but before your scheduled collection time, we will us reasonable endeavours to contact you to inform you of this and offer an alternative. Please note that not all PizzaExpress menu items are available to takeaway.
5.2 All images are for illustrative purposes only.
5.3 If you have allergies and/or dietary requirements, please read our allergen guide before ordering. Full nutritional information is also available.
6.1 You have the right to cancel an order by telephoning the relevant restaurant up to 30 minutes prior to the stated collection time.
6.2 If you wish to cancel an order 30 minutes or less before collection time and food has been used to start preparing it, you may, at Our sole discretion, be charged the full price of the order and no refund will be due to you.
6.3 In the unfortunate circumstance that We need to cancel your order after it has been accepted, we will notify you as soon as possible. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
6.4 You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us or our Franchisee will be reimbursed using the same method originally used by you to pay for your purchase.
6.5 If you do not collect your order within 30 minutes of your collection time, it will be disposed of and we will not be able to issue a refund. If you are running late to collect your order, please telephone the relevant restaurant.
7. Our Liability
7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
7.2 However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
7.3 We do not exclude or limit our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any liability which cannot legally be limited or excluded.
8. Force Majeure
8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
8.2 A Force Majeure Event includes any act, omission or accident beyond our reasonable control and includes (without limitation) the following:
a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks;
f) the acts, decrees, legislation, regulations or restrictions of any government; or
g) non-performance by suppliers or subcontractors.
9.1 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
10.1 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.1 We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
12. Entire Agreement
12.1 These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our restaurants, whether oral or in writing.
13.1 We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
14. Third Party Rights
14.1 No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
15. Law and Jurisdiction
15.1 Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.