Terms and Conditions


Welcome to our website, www.pizzaexpress.com, which is accessible via your computer or your portable hand-held device (the “Website”). The Website is provided by Pizza Express (Restaurants) Limited of Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX (“PizzaExpress”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.

We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:

(a)your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device);

(b)your use of the services and products offered through our Website;

(c)your rights to link to our Website;

(d)how we will use and protect information about you (see our separate “Privacy and Cookies Policy”) and

(e)your obligations when uploading comments to our Website (see our “Content Standards” below).

Collectively these documents are termed as the “Terms of Use”.

We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website.

Use Of This Website

These Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Terms of Use.

If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.

Specific Terms

Please click on the links below to access the specific terms which apply to particular products or services available through this site:

(a)Booking a table

(b)Ordering a takeaway

(c)Live Music

(d)Download our latest offer



These terms only relate to the specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

Accessing Our Website

Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms of Use.

Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

Reliance On Information Posted

Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

Intellectual Property

You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to PizzaExpress. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:

(a)remove any copyright or other proprietary notices contained in the Materials;

(b)use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or

(c)reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

Trade Marks

We expressly reserve all rights in and to the www.pizzaexpress.com domain name and all related domains and sub-domains, the name "PizzaExpress", our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Linking To Our Website

You may link to any page of the Website, for non commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site.

Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs or values of PizzaExpress and PizzaExpress accepts no responsibility for such content.

If you would like to link to our site for commercial purposes or any purpose not included above, please contact Marketing Mailbox, PizzaExpress Restaurants Limited, 2 Balcombe Street, London NW1 6NW.

We reserve the right to withdraw linking permission at any time and without notice.

Privacy, Your Personal Data And Cookies

The privacy of your personal data is important to us. We collect information from you at various places on the website, for example when you order online and when you register as a user to post content on our blog. Please see our Privacy and Cookies Policy for details of how we will process your personal data and use cookies.

Third Party Sites

Our Website and/or the Materials may contain links to third party websites for example Facebook and Twitter. Your browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own rules and policies including in relation to privacy. Please read those rules and policies before proceeding.

If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we are, or our Website is, affiliated to or associated with such sites.

The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. If you decide to access linked third party websites, you do so at your own risk.

Please remember that when you use a link to go from our Website to another website, these Terms of Use including our Privacy and Cookies Policy are no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies.

Information On The Website

If you find any content on the Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal or deceptive in any way, please notify us by emailing us at feedback@pizzaexpress.com using the subject heading “Objectionable Content”.

On receipt of your complaint we may remove or block access to the content complained of.

Registration And Members Area

Registered Users may have access to additional services and/or functionality for example the ability to create an account, save contact information and payment details for future use, and create a profile of personal preferences (“Members’ Rights”). Access to any Members’ Rights is controlled by username and password. Registered Users will be able to exercise Members’ Rights of the site on the basis that:

(a)Username and password are personal to individual Registered Users and shall not be used by anyone else;

(b)Registered Users provide true, accurate, current and complete information about themselves as requested in the registration form;

(c)Registered Users do not do anything that would assist anyone who is not a Registered User to gain access to the profile of another Registered User or the information contained therein;

(d)Registered Users do not maliciously create additional registration accounts for the purpose of abusing the functionality of the site, or other users; nor do they seek to pass themselves off as another user;

(e)Registered Users have read and understood the Website Terms of Use and the Privacy and Cookies Policy.

PizzaExpress reserves the right to cancel membership to the Website and/or withdraw any or all Members’ Rights. We shall not be liable for any loss or damages whatsoever arising from a Registered User’s inability to access any pages on the site.

Our Liability

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.

We do not accept liability for any failure to maintain the Website.

We shall not be liable, under these Terms of Use for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages.

The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.

We shall not be liable for any loss caused as a result of your actions or inactions based on the Materials available on this Website. However, nothing in these Terms of Use shall affect your statutory rights, and nothing in these Terms of Use shall exclude our liability for:

(a)death or personal injury arising through negligence;

(b)fraudulent misrepresentation; and/or

(c)anything else that cannot be excluded or limited by us under English law.


You agree to compensate us and our respective directors, officers, employees, and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from Your Content and/or any breach by you of any term of these Terms of Use.

Serviced Countries

This website is provided for users in the United Kingdom only. Whilst access may be possible from outside the UK, this website is not intended for such use and such users access the website at their own risk.

Legal Compliance And Applicable Law

These Terms of Use shall be governed by the laws of England and Wales and any matter or dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts formed by these Terms shall be construed in English.

You are responsible for compliance with applicable local laws relating to the use of or otherwise connected with the Website. To the extent that the Website or any activity contemplated by it would infringe any law of a jurisdiction other than England, then you are prohibited from accessing or using the Website or attempting to carry on any such offending activity and this provision shall override all other provisions of these Terms.

Contact Us

If you have any concerns or queries about material which appears on our Website, have any suggestions for improvements, or if you have questions about your use of this Website or these Terms of Use please email us on feedback@pizzaexpress.com. Our postal address for correspondence is Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX

PizzaExpress ‘#PizzaExpressMoments’ Terms and Conditions - UK

Entrants will be deemed to have accepted these Terms and Conditions, and agreed to be bound by them, when entering this Competition.

    Who may Enter

  1. This Competition (#PizzaExpressMoments) is open to residents of United Kingdom aged 18 or over. You’ll need an Instagram, Twitter, Snapchat or Facebook account to take part.

  2. Employees (or family members of employees) of any group company of the Promoter, companies associated with the Competition and all affiliates of such companies may not enter this Competition.

  3. How to Enter

  4. To take part in this Competition, simply take a photo or upload a photo of a memorable moment you’ve experienced in a PizzaExpress restaurant when requested by PizzaExpress on one of its social media channels: @pizzaexpress on Twitter; fb.com/pizzaexpress on Facebook; pizzaexpressuk on Snapchat; @pizzaexpress_uk on Instagram.

  5. The photo must be uploaded to Instagram, Twitter or Facebook with the hashtag ‘#PizzaExpressMoments’ or sent to us as a Snap on Snapchat with the text ‘#PizzaExpressMoments’ written on your snap dependent on the platform PizzaExpress use to run the competition on any given day. Your photo must not feature any third party copyright works (e.g. logos, brand names, artwork, etc). Your photo must comply with the Instagram Terms of Use, Twitter Terms of Service and Facebook Terms of Service (as appropriate).

  6. Your entry must not include people for whom you do not have the permission to take a picture for your Competition entry. Where your picture includes people under the age of 18 years, you must have the permission of their parent or guardian to do so.

  7. Competition Dates

  8. The Competition is open from September 1st 2015 until September 30th 2015 inclusive.

  9. In the first instance, winners will be notified via the social media platform through which they entered the Competition. Subsequently, the Promoter will ask the winner to contact them at an address that will be provided to them by the Promoter.

  10. By entering the Competition, entrants agree that the Promoter has exclusive and unreserved rights to use their entries in any publicity materials subsequent to the Competition. Furthermore, by entering the Competition, all entrants agree that the Promoter has exclusive and unreserved rights to use their entries in any promotional activity during the running of the Competition.

  11. Prize Details

  12. The prizes available are:

    1. one prize dinner, travel and accommodation at The House of Peroni for 4 adult guests, which includes:

      1. return travel costs to London for all 4 adult guests;

      2. one nights’ accommodation at a 4 star London hotel with 2 adults sharing a twin or double room each;

      3. dinner for 4 adult guests at The House of Peroni dining experience, with a £100 bar tab.

      Prize only available for use between 21st October 2015 and 25th November 2015.

    2. One Peroni Nastro Azzurro Naples trip for 2 adult guests which includes:

      1. return Economy flights – London / Naples, with return airport transfers – Airport / Hotel;

      2. two nights’ accommodation at the Hotel Vesuvio sharing a twin or double room;

      3. shopping at Galleria Umberto with £150 spending money (total);

      4. lunch at Brandi’s Pizzeria;

      5. visit Pompeii and The Collosseum;

      6. half day tour of Naples;

      7. espresso and aperitivo at Gambrinus;

      8. comprehensive travel insurance (excluding pre-existing medical conditions).

      Please Note: Adults must travel together. Excludes Christmas, Easter and Bank Holidays.

    3. One Millar Peroni Nastro Azzurro Amalfi coast trip for 2 adults which includes:

      1. return Economy Class flights – London / Naples, with return airport transfers – Airport / Hotel;

      2. two nights accommodation (including breakfast) at the Hotel Rufulo sharing a twin or double room,

      3. day trip to Capri;

      4. visit the caves of Groto Esmereda;

      5. dinner at Lido Azzurro;

      6. comprehensive travel insurance (excluding pre-existing medical conditions).

      Adults must travel together. Excludes Christmas, Easter and Bank Holidays.

    4. A VIP Personal Shopper Experience at House of Fraser worth £2,500 for four separate winners (one prize for one person each). Each winner will be provided with a gift experience voucher which includes:

      1. Mini makeover (at a beauty concession within the store)

      2. £2,450 House of Fraser gift card to spend

      3. Small goodie bag of product samples to take home

      4. Personal Shopper services

      5. Experience gift pack including personalised voucher and message card

      6. f) Cancellation indemnity

      Terms and conditions apply. For further details please visit www.virginexperiencedays.co.uk/vippersonalshopper

    5. Pizza for a year worth £1,000 for 23 separate winners which will be provided as a gift card. All monies on the card must be used by the expiry date which is 24 months from the date the card was activated, or the date it was last spent. Any balance left on the card after 24 months of not being used will be deducted. Pizza for one year has been valued on the basis of eating one PizzaExpress pizza or main per week.

  13. The determination and decision of the Judges and Promoter on all matters shall be final and binding and no Competition correspondence will be entered into. The Promoter reserves the right in its reasonable discretion: (a) to disqualify any participant whose conduct is contrary to the spirit of the rules or the intention of the Competition and to declare as void any or all of their claims or entries based on such conduct; (b) to declare as void any claims or entries resulting from any printing, production and/or distribution errors or where there has been error(s) in any aspect of the preparation for or conduct of the Competition materially affecting the result of the Competition or the number of claimants or the value of claims; (c) to add to or to waive any rules on reasonable notice; and/or (d) to cancel the Competition or any part of it at any stage in the event of circumstances beyond the Promoter's reasonable control.

  14. Prizes must be accepted as granted. No substitutions or cash equivalent payment will be allowed, and no refund or transfer unless the Promoter agrees otherwise in writing.

  15. If a winner is not able, for any reason, to accept a prize, or cannot be contacted by the Promoter within seven (7) days of the first attempt to notify them, the Promoter then reserves the right to award the prize to another entrant. Failure to claim a prize by the time or in the manner specified will make the claim invalid. Prizes are subject to their own terms and conditions for which the Promoter will not be liable for.

  16. The winners agrees to allow the Promoter to use their name and submitted entries for advertising and publicity purposes without additional remuneration during and after this Competition.

  17. Personal information about entrants will only be shared with the Promoter’s competition partners and with the Promoter’s agents to the extent necessary to manage such entry and participation as an entrant or, where required, to a legal or regulatory body. Please see our Privacy Policy for further details.

  18. No responsibility is accepted for entries damaged, lost or mislaid and proof of posting will not be accepted as proof of delivery. No applications will be accepted by agents, in bulk or from third parties.

  19. The Promoter reserves the right to amend these terms and conditions at any time.

  20. The Promoter claims full and unreserved copyright to all Competition entries without exception.

  21. The Promoter will not be responsible for (and will have no liability in connection with) the following occurrences, to the extent that they occur for reasons beyond the Promoter’s reasonable control:

    1. any postponement or cancellation of the Competition;

    2. any changes to prize or the way in which it can be used;

    3. any problems with the dispatch of the prize (such as prize failing to reach the intended recipient) or the subsequent enjoyment of the prize;

    4. any act or default of any third party supplier.

  22. The Promoter does not accept responsibility for network, computer, and hardware or software failure of any kind, which may affect the sending, receipt or processing of your entry.

  23. Except in the case of death or personal injury arising from its negligence or in respect of fraud and in so far as is permitted by law, the Promoter (including its associated companies, officers, employees and agents) exclude responsibility and all liabilities arising to entrants or otherwise as a result of the Competition; whether direct, indirect, special or consequential loss, arising in any way out of the Competition, including, but not limited to, where arising out of the following:

    1. any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);

    2. any theft, unauthorised access or third party interference;

    3. any claim or entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;

    4. any tax liability incurred by the entrant; or

    5. use of the reward. The Promoter (including its associated companies, officers, employees and agents) shall not be liable for any postponement, cancellation, delay, changes to the Competition or failure to fulfil it’s obligations where such failure is caused by any event(s) outside the reasonable control of the Promoter (including without limitation the act or default of any third party supplier).

  24. This Competition, and any dispute or claim arising out of or in connection with it (including the prize), shall be governed by and construed in accordance with English Law. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Competition (including the prize).

  25. Promoter: PizzaExpress, Hunton House, Highbridge Estate, Oxford Road, Uxbridge, Middlesex, UB8 1LX

PizzaExpress ‘Metro 2 4 1’ Terms and Conditions – UK

There are a few dos and don'ts. Have a look below for the T&CS.

  1. You can use your voucher all day Thursday 19 November - Sunday 22 November 2015 inclusive.

  2. Lucky you. This offer gives you 2 main courses for the price of 1. We’ll knock the cheapest items off your bill. You’ll have to pay for extra toppings, though (ask your waiter for details). You can’t pick your main course option from our Piccolo menu, but little ones are still welcome to enjoy the Piccolo menu while you make the most of this offer.

  3. Only valid when dining in. You can’t use it for takeaways or Delivery.

  4. You can’t combine it with other promotions or set menus (these include Tesco/Nectar codes, NUS extra and Tastecard).

  5. Claim your discount by saying the code word “Metro” to your waiter when get the bill.

  6. Make this offer really count and bring your friends – it will cover your whole party.

  7. Here are a few places you won’t be able to use it: PizzaExpress Ashford McArthur Glen, Brent Cross, Olympia, Stratford Westfield, or Jazz Clubs. Nor Baker Street, Fulham Broadway, Fulham Road 363, Fulham Road 895, The O2, Twickenham or Wembley when sports/entertainment events are taking place nearby. To check upcoming events, visit: pizzaexpress.com/EventExclusions.

  8. Brought to you by: PizzaExpress, Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX.