Frequently asked questions
Your questions. Answered.
Please note that bookings must be made in advance, and your group needs to contain at least 6 people. Please contact the restaurant where you would like to book your party for more information.
Standard table bookings at PizzaExpress do not require a deposit to be made.
In exceptional circumstances, we may require a deposit when placing a party set menu booking. This is at the discretion of the restaurant manager, who will let you know at the time of booking if a deposit is required. If this is the case, it will follow our standard deposit policy, as follows:
- Parties for 7 or more people will require a £5 per person deposit to secure the booking (until then the booking remains provisional)
- Deposits are payable within 7 days of making your booking
- Cancellations made 7 or more days in advance of the booked date will be refunded in full
If you have made your booking online, the restaurant manager will contact you regarding your deposit.
- A classic Margherita pizza. Plus two extra toppings.
- A children's piccolo side salad.
- A dessert.
- A soft cordial drink.
Second, you can contact PizzaExpress Head Office at this address:
2 Balcombe Street
If you are writing with a complaint please address your letter to the Customer Experience Team.
And finally, you can telephone or fax us using the below numbers:
Telephone: +44 (0)8453 899 489
Fax: +44 (0)8453 899 488
We’ve put full information about all our restaurants onto this site. But some details are the same everywhere. Here they are:
• All our restaurants are entirely non-smoking. It’s the law.
• We accept all major credit cards.
• All our restaurants carry large print menus. Please just ask.
• All our restaurants also have free Wi-Fi. It’s powered by The Cloud.
• Most restaurants open from 11.30am until 11.00pm but please check to make sure.
• Most restaurants also have baby changing facilities. Accessible toilets, too. But it’s worth checking. Just to be sure.
If you have any other questions, just contact the restaurant you’ve chosen.
- Our promotions are restricted and will not be available in every restaurant, or on every day of the week.
- In order to avoid disappointment, please check the offer terms and conditions and download the voucher for the restaurant you’d like to visit, before you go.
- You cannot use our promotions in conjunction with any other promotion or set menu.
- We reserve the right to make changes to our promotions at any time.
Terms and conditions for offers provided by our partners can be found below.
If you want to top up your gift card, just phone our team on 0845 1302715. They’ll also answer any other questions you’ve got.
Finally, you can buy our gift cards from these retailers:
• The Co-Operative
• Welcome Break
• Funky Pigeon
• The Gift Card Centre
We add an optional 25p to our American Hot pizza (both Classic and Romana). Right now, the money this raises is supporting three charities:
• The Dallaglio Foundation. It’s helping fund a large prostate cancer project.
• The AF Foundation. It funds children’s rehabilitation and physio units across the country.
• Virgin Unite. This is the charity part of the Virgin Group. It supports young people across the UK. Specifically, it helps them improve their chances of finding a job or setting up their own business. But it also deals with other issues, too.
We add an optional 25p to our Veneziana pizza (both Classic and Romana) which is donated on your behalf to the Veneziana Fund. It's one of the UK's oldest charitable commitments and has raised more than £2 million to date, supporting the Venice in Peril fund as well as the restoration, repair and maintenance of those UK buildings built before 1750.
We also have our PizzaExpress Primary Schools Programme. It’s been going for a few years now, with around 40,000 kids visiting each year. We turn our restaurants into classrooms, using pizza to teach them about nutrition and the provenance of our ingredients.
As you can imagine, we get lots of requests from charities. For donations, yes. But also for fundraising ideas. We’d love to support all of them, but we can’t. And PizzaExpress HQ doesn’t support local charities. But lots of our restaurants do. So your best bet is to contact your nearest restaurant directly.
You can take a look at the School Visits section of the website to find out everything you need to know. You can even check availability and book online.
Our schools programme is seriously popular. That’s great, but it means we can only welcome one year group at a time. And it’s done on a first come, first served basis.
11. What information do you have regarding allergens or the suitability of the menu for different diets?
And you can download our allergen and suitability information here.
Vegetarian and nut-free diets
• Some dishes may contain nuts. We mark them on our menu with an ‘N’.
• If something’s suitable for vegetarians, we mark it with a ‘V’.
• Our Grana Padano cheese. It’s made with animal rennet. So vegetarians should avoid it. Whether it’s shaved or grated.
• Remember that all our food is made to order, by hand. So you can ask for any ingredient to be removed. That goes for pizzas. Salads, too.
• Our pizza bases. Good news. They’re suitable for vegetarians. And vegans.
Our pizza dough is suitable for vegans and, as all of our pizzas are made to order, you can tailor-make your own pizza from our ingredients exactly how you want them.
All of our pizzas can be made on a gluten-free classic base, and we have a range of dishes that have been certified as NGCI (no gluten-containing ingredients) by Coeliac UK, including a starter, dessert and drink. We have also updated the processes and equipment we use in our kitchens to ensure that there is no cross-contamination. More information can be found on our gluten-free information page, and further details are available on a downloadable file.
All our restaurants serve pork, beef and chicken. All our chicken is Halal approved but it is important to note that all birds are stunned before being slaughtered. Our chicken supplier is accredited by the British Retail Consortium. This means it meets the global standard for food safety and legality. Our chicken also meets the ‘5 freedoms on the farm’ initiative, endorsed by the RSPCA.
Do you want to know more? No problem. Just email firstname.lastname@example.org.
In April 2009, we introduced a new range of deliciously skinny 500 calorie pizzas. They’re called Leggera. And they’re in all our restaurants. Leggera is just as beautiful as our other pizzas. Just as gorgeous. With a lighter, crispier dough base you can enjoy your favourite toppings for just 500 calories. All Leggera pizzas are inspired by a classic fresella bread from Naples – an Italian bread with a hole in the middle – where the dough at the centre of the pizza is replaced by a fresh salad of rocket and ricotta salata cheese.
Remember that you’re in control. Our pizzas and salads are hand made. Every time. To order. So you can tweak your menu choices to suit your needs. So if you want to cut calories, it’s easy. Just ask for your pizza to be made with light mozzarella. Swap the dressing on your salad. Knock out the dough sticks. Or cut out some ingredients. The ones that are naturally higher in fats and calories. Like pepperoni, for instance.
You can find full calorie information here.
And you can find information about eating healthily at PizzaExpress here
Live music has been at the heart of PizzaExpress for over 40 years and has played host to an array of celebrated performers, from Mose Allison to Jamie Cullum to Charlie Watts of The Rolling Stones. PizzaExpress’ music loving founder Peter Boizot thought pizza and live music went well together and opened the PizzaExpress Jazz Club in Dean Street, Soho, in 1971. It is now known all over the world as one of London’s best live music venues. Other PizzaExpress venues dedicated to live music include the legendary former Pizza on the Park, the Music Room in Maidstone and The Pheasantry on the King’s Road. Music is championed across all restaurants through PizzaExpress’ eclectic playlist and in over 70 of its restaurants, local musical talent entertain diners.
If you want to know more, visit our PizzaExpress Live website.
What does this mean? That we’re working hard to reduce salt in our restaurants. It’s not always easy (for instance, salt helps us prove our pizza dough). But we’re on it.
And remember. You’re always in control. All our pizzas are made to order. Each one, every time. That means you choose what goes on them. So if you’re trying to eat less salt, no problem. Simply ask for your pizza to be made without ingredients that are naturally high in salt, like pepperoni. Instead, go for toppings that are naturally lower in salt, like mushrooms. Our staff will be happy to help out.
Now we’re doing the same with the pizzas in our restaurants. For example, we don’t add salt to any of our dishes. And you won’t find salt in our restaurants. We removed it some years ago. We’ve also signed up to the Department of Health’s salt reduction programme. It’s part of their Responsibility Deal. We’re one of the only pizza restaurants to do this.
And remember. All our takeaway pizzas are made to order. Every time. That means you’re in control. So if you’re trying to eat less salt, that’s fine. When you order your takeaway pizza, just choose toppings that are naturally lower in salt, like mushrooms. And avoid ingredients that are naturally high in salt, like pepperoni